We are excited to launch the first phase of our new software program, NorthStar. NorthStar’s capabilities will continue to expand and evolve while the site is “under construction”. The two pieces we will begin with are the account management portal and new ferry terminal. NorthStar will be our new system for entering guests, viewing your account, and paying invoices directly from the portal. In the future, we will also have a new website, community calendar, app, and much more! All official Dewees Island POA and DUC communications will ultimately be distributed through this system as well.
By the end of this week, owners will have received login credentials and comprehensive instructions on how to navigate the new site. We are also distributing invoices for the FY21 annual POA assessments and DUC assessments, which are posted to the primary member’s account (person who receives bills). The POA and DUC appreciates your prompt payment for the annual assessments.
We are committed to provide a smooth transition for our community members as we transfer to the new software. To assist our owners with the new program, we will host a virtual Navigating NorthStar Tutorial and Q&A session on Friday, November 6 at 10:00am. In the meantime, please do not hesitate to contact Chantal to set up a one-on-one meeting or phone call if you have questions or need assistance with your member account. Chantal can be reached at firstname.lastname@example.org or 843.568.3992. Email is the preferred method of communication during this transition.
Lastly, please be patient with us! This is a significant conversion, and we are rolling out the conversion in phases. We will continue to keep our owners informed of changes and subsequent phases.
Virtual Navigating NorthStar Tutorial and Q&A
Friday, November 5 at 10:00am
For planning purposes, a reservation is not required, but requested. Let Chantal know if you plan to attend or submit any questions you have in advance to email@example.com
|Webex meeting information.|
|When it’s time, Join meeting|
|Meeting number (access code): 126 415 4800 |
Meeting password: northstar
|Or Join By Phone|
Access Code: 126 415 4800